Privacy Policy

At CalmNest, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

Information We Collect

When you visit our store or make a purchase, we may collect the following information:

Personal identification details (name, email address, phone number)
Billing and shipping address
Payment information (processed securely — we do not store full card details)
Order history and preferences
Device and browsing data (via cookies and analytics tools)

How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our website and personalise your experience
Send marketing communications (only with your consent)
Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing efforts. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store your full payment card details on our servers. Our payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure your financial information is protected.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order and operate our business. These partners are contractually obligated to keep your data secure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us and we will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit our Contact page. We aim to respond within 1–2 business days.