Shipping Policy

At CalmNest, we are committed to getting your sensory products to you safely and as quickly as possible. Please read our shipping policy carefully.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Once dispatched, estimated delivery times are as follows:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. We may offer free shipping promotions from time to time — check our website for current offers.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery status.

International Shipping

We currently ship to selected international destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible and we will do our best to resolve the issue promptly.