Refund Policy

Refund Policy

At CalmNest, your satisfaction is our priority. We want you to feel confident in every purchase. Please read our policy carefully before making a return or exchange request.

Returns

We accept returns within 30 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, please contact us with your order number and reason for return.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or payment provider to process the transaction.

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size or product, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the desired item is unavailable, we will offer a refund or store credit.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened. This will be clearly noted on the product page where applicable.

Contact Us

If you have any questions about your return or refund, our team is here to help. Please visit our Contact page and we will respond within 1–2 business days.